It was a system developer’s worst nightmare. Picture an over-capacity crowd lining up to be the first to take a cruise on a highly hyped passenger liner. They are given the green light to board, then the liner casts off. Miles out, passengers notice a whale off the stern and gather en masse to view it until their combined weight lowers the railing to below water level, causing the liner to take on water. To compensate, they hurry to the front of the boat and make the bow dip, at which point the boat rams a sandbar. That about sums up the HCAI 1 experience for the system’s sponsors, managers and users. For readers who are not familiar with the Ontario auto insurance personal injury claims regime, HCAI stands for Health Claims for Auto Insurance. Its creation by the Insurance Bureau of Canada is mandated by statute to process certain Ontario Claim Forms or OCFs. Read the full story
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